Oktaka Privacy Policy — Your data is completely safe with us

Oktaka's Privacy Policy ("this Policy") sets out our commitment to how we collect, use, store, and protect your personal data. We believe transparency is the foundation of trust — so there is nothing hidden in this Policy.

This Privacy Policy applies to the Oktaka website (oktaka.vu), mobile app, and all our digital services. It remains in effect whenever you use our platform.

Oktaka complies with international data protection regulations, including the General Data Protection Regulation (GDPR). We have put in place both technical and administrative measures to ensure the security of your data.

Oktaka collects only the information that is necessary — nothing more. Below is a breakdown of the types of data we collect:

We only collect data that is required to provide our services, meet legal obligations, or ensure security.

Oktaka uses your data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

• Account Management: To create, verify, and manage your account.
• Service Delivery: For gaming services, payment processing, and customer support.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To meet the requirements of licensing authorities and law enforcement agencies.
• Service Improvement: To improve your experience and help us develop new features.
• Contact: For important updates, promotional information, and transaction confirmations.
• Responsible Gaming: To help identify problematic patterns by analyzing gameplay behavior.

Oktaka never sells your personal data. However, limited information may be shared with trusted partners where necessary to operate our services.

• Payment Processors: Authorized payment gateways will have access to limited financial information solely to process transactions.
• Game Providers: Data may be shared with providers such as Evolution Gaming and Pragmatic Play to deliver your gaming experience.
• Identity Verification Services: Data may be shared with authorized agencies for KYC verification purposes.
• Law Enforcement Agencies: Data may be disclosed to authorities when required by a legal order or legitimate investigation.
• IT Service Providers: Trusted technology partners providing hosting, cloud, and security services.

Every third party is contractually bound to uphold the same privacy standards as Oktaka. Under no circumstances do we permit them to use your data for their own commercial purposes.

Oktaka follows industry-leading standards to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL/TLS.
• Encrypted Storage: Sensitive data stored in the database is kept in encrypted form.
• Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
• Firewalls & Monitoring: 24/7 server monitoring and advanced firewall protection.
• Access Controls: Staff can only access the data necessary to perform their specific role.
• Regular Audits: Third-party security experts conduct regular audits of our systems.

Please keep in mind — no system on the internet is 100% secure. Always keep your password private and stay cautious on public Wi-Fi. If you notice any suspicious activity, let us know immediately.

The Oktaka website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions as intended.

• Essential Cookies: For login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your preferences, such as language and settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Performance Cookies: To monitor site speed and performance.

Most browsers offer options to control or disable cookies. However, disabling essential cookies may prevent certain features of the platform from working properly.

Under GDPR and international data protection laws, you have important rights over your own personal data. Oktaka respects and actively upholds those rights.

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
• Right to Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

Oktaka retains your data only for as long as necessary. Once the retention period ends, your data is securely deleted or anonymized.

• Account Information: For the duration your account is active, and typically for 5 years after closure (as required by law).
• Transaction History: Generally 5 to 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years, as required by licensing authority guidelines.
• Customer Service Records: Generally 2 years after last contact.
• Log Files: Generally 1 year for security purposes.

Oktaka does not knowingly collect any information from anyone under the age of 18. Our services are intended exclusively for adults.

If we discover that a minor has accidentally created an account, that account will be closed immediately and all collected data will be deleted. If you are a parent or guardian and suspect your child may have an account, please notify our support team right away.

Oktaka's servers and services may be located across multiple countries. For all cross-border data transfers, we follow international standards.

• Adequate safeguards are ensured before any data is transferred to third countries.
• Our international partners are bound by Standard Contractual Clauses (SCCs).
• Cross-border data transfers outside the EU/EEA are handled in full compliance with GDPR.

Oktaka may update this Privacy Policy at any time. The date of the latest revision will be shown at the top of the page under "Last Updated".

• Registered email addresses will be notified in advance of any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.
• We will provide a copy of any previous version upon request.

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a complaint, please reach us through the channels below:

• Live Chat: Website live chat — available 24/7, with support in Bengali.
• Email: [email protected] — for all privacy-related requests.
• General Support: [email protected] — we typically respond within 24 hours.

Requests related to your rights are typically handled within 30 days. In complex cases, this may be extended by up to two months — but you will be notified if that is the case.